Order Update Every Black Friday order has shipped. If you are missing your order or part of your order is incorrect please fill out the form below. We’re expediting all Black Friday orders to the top of the list so we can provide you a quick resolution.
Tracking Issues If your tracking number has not updated then chances are the carrier is behind or has lost your package. Due to high demand of online shopping our representatives at FedEx, USPS, and UPS have informed us of much higher delays and lost packages.
What To Do Next File a claim with the carrier you selected at checkout. This total process can be done online and takes less than 5 minutes. We strongly recommend you complete the online form with the carrier versus calling them as you will get the Claim Number instantly.
Once You Have Your Claim Number Complete the form below confirming your shipping address and submitting your carrier claim number we can re-ship your order.
Next step, complete our form below.
Step 1) Complete the Missing Item Form below
Step 2) When you submit you will instantly receive an email with your support ticket number
Step 3) Your ticket will automatically be routed to the Customer Experience team that can resolve your issue
Step 4) Keep an eye on your emails from REDCON1, Customer Experience Team regarding your ticket
Note) Your support ticket will be created instantly. If you do not see the email look in your updates folder or junk folder
